Privacy Policy

Effective Date: January 1, 2025

ECommWeb Store ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website. Please read this policy carefully.

1. Information We Collect

We may collect the following types of information:

Account Data: Name, email address, password (hashed), phone number, billing and shipping addresses when you create an account.
Transaction Data: Order history, payment method type (we do not store full card numbers), shipping information, and order correspondence.
Browsing Data: Pages visited, products viewed, search queries, referring URLs, and session information collected automatically when you use our site.
Cookies and Tracking: We use cookies and similar technologies as described in our Cookie Policy.

2. How We Use Your Information

We use the information we collect to:

Process and fulfill your orders and returns
Create and manage your account
Send order confirmations and shipping notifications
Respond to your inquiries and provide customer support
Improve our website, products, and services
Detect and prevent fraud and abuse
Comply with legal obligations

3. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your personal data under the following legal bases:

Contract: Processing necessary to fulfill orders you have placed.
Legitimate Interest: Fraud prevention, security, and improving our services.
Consent: Where you have explicitly opted in to non-essential cookies or marketing communications.
Legal Obligation: Where processing is required by applicable law.

4. Sharing Your Information

We do not sell your personal information. We may share your data with:

Payment Processors: To securely process your payments (e.g., Braintree/PayPal, Stripe). These processors are PCI DSS compliant.
Shipping Carriers: UPS, FedEx, USPS — to deliver your orders.
Service Providers: Hosting, email delivery, and analytics providers who process data on our behalf under data processing agreements.
Legal Authorities: When required by law, court order, or to protect our legal rights.

5. Your Rights Under CCPA (California Residents)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

Right to Know: You may request information about the categories and specific pieces of personal information we have collected about you.
Right to Delete: You may request deletion of your personal information, subject to certain exceptions.
Right to Opt-Out of Sale: We do not sell personal information. No opt-out is needed.
Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

To exercise these rights, contact us at privacy@ecommweb.com.

6. Your Rights Under GDPR (EEA Residents)

If you are located in the European Economic Area, you have the following rights:

Right of Access: Request a copy of the personal data we hold about you.
Right to Rectification: Request correction of inaccurate data.
Right to Erasure: Request deletion of your personal data (“right to be forgotten”).
Right to Data Portability: Receive your data in a structured, machine-readable format.
Right to Object: Object to processing based on legitimate interest.
Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent.

To exercise these rights, contact us at privacy@ecommweb.com. You also have the right to lodge a complaint with your local data protection authority.

7. Canadian Privacy Rights (PIPEDA)

If you are a resident of Canada, your personal information is governed by Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA). You have the right to:

Access the personal information we hold about you.
Request correction of inaccurate information.
Withdraw consent to the collection, use, or disclosure of your information (subject to legal or contractual restrictions).

To make a privacy request, contact our Privacy Officer at privacy@ecommweb.com.

8. Cookies

We use cookies and similar tracking technologies to enhance your experience. For detailed information about the cookies we use and your choices, please see our Cookie Policy.

9. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. Specifically:

Account data is retained for the life of your account plus 3 years after closure.
Order records are retained for 7 years for tax and legal compliance.
Browsing data and logs are retained for up to 14 days.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. Where such transfers occur from the EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

11. Children’s Privacy

Our website is not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately at privacy@ecommweb.com.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

ECommWeb Store
Email: privacy@ecommweb.com

We will respond to your request within 30 days.